Rosette, S. and Kamande, M. 2021. Civility Practices in Workplace and Marketing Outcomes in Financial Institutions: A Case of I&M Bank Rwanda Ltd. Journal of Advance Research in Business, Management and Accounting (ISSN: 2456-3544). 7, 10 (Oct. 2021), 20–29. DOI:https://doi.org/10.53555/nnbma.v7i10.1063.