Rosette, Sebasoni, and Mercylin Kamande. 2021. “Civility Practices in Workplace and Marketing Outcomes in Financial Institutions: A Case of I&M Bank Rwanda Ltd”. Journal of Advance Research in Business, Management and Accounting (ISSN: 2456-3544) 7 (10): 20-29. https://doi.org/10.53555/nnbma.v7i10.1063.